
New app features: comment & review on your stylist’s picks
At Taelor, we're committed to providing the ultimate menswear rental experience for our valued customers. We truly appreciate your feedback, and we...
Read moreSTYLE QUIZ
The quiz provides your stylist with important information about your measurements and preferences.
Log in and visit your account page. Then, locate the menu on the right-hand side of the page and click on "TAKE STYLE QUIZ".
FREE STYLE CONSULTATION
We offer a complimentary 15-minute consultation call with our personal stylists to discuss your fashion goals, occasions you need outfits for, and any specific preferences you have in mind.
While a consultation call isn’t required for your 1st shipment, feel free to reach out whenever you're ready!
Log in and visit your account page. Look for the menu on the right-hand side of the page and click on "BOOK A CONSULTATION CALL".
At Taelor, we're committed to providing the ultimate menswear rental experience for our valued customers. We truly appreciate your feedback, and we...
Read moreYou can now use Taelor’s app to “heart” your collection, track your shipment, purchase rented items and update your profile. Taelor uses the latest...
Read moreAs a valued Taelor member, you'll enjoy a range of exclusive advantages carefully designed to cater to your fashion needs:
We are thrilled to have you as a member of Taelor! Let us be your trusted companion as you elevate your wardrobe and experience a world of endless styling possibilities.
We offer a range of subscription plans to suit your needs. Depending on the plan you choose, the number of items you'll receive per month may vary:
Just place the clothes to wash in the prepaid return bag that is included in your shipment. Once you've packed them up, you can simply drop the bag in any USPS mailbox or a nearby post office.
Our exchange policy allows you to refine your wardrobe throughout the monthly cycle. If you choose our:
Regular wear and tear is included in your plan, so minor stains and everyday use won't cause concerns. However, in the case of major damage or lost items, you will be responsible for the associated charges. We appreciate your cooperation in taking care of the items to avoid any unexpected costs.
If you wish to pause or cancel your membership, please email us at hi@taelor.style with the subject line "Pause/Cancel Subscription." Please include the necessary details in your email, including the date you want to resume your membership. Our dedicated team will promptly assist you.
Your request to cancel your membership will be effective from the date we receive your email. Upon cancellation, we kindly request that you return all rented items before the end of the current billing period, as specified in your account settings. This will help avoid any additional late fees.
If we do not receive the rented items by the end of your billing period, you will be charged up to the current member's price to purchase the item plus applicable tax in accordance with our late fee policy.
Please note that our One-Time Pilot and Gifting are one-time payment plans and cannot be canceled once the purchase is made. We encourage you to carefully consider these plans before making a commitment.
At Taelor, we value your satisfaction and want to ensure that your experience with us exceeds your expectations. Should you have any questions or require further assistance regarding pausing or canceling your membership, please don't hesitate to reach out to our dedicated support team.