Overview

Wear, Swap, Review

  • You have up to 2 shipments every month, and each shipment contains 4 items. Any unused shipment will not not carry over.
  • Please note that you must return the current shipment to receive the next one.
  • We suggest keeping each shipment for around 10 days to make full use of your 2 shipments.
  • No laundering before or after, no purchase required.
  • Your stylist is there with you on the style journey. If you have questions or requests, contact us at any time!

Before You Start

Style Quiz & Consultation

STYLE QUIZ

The quiz provides your stylist with important information about your measurements and preferences. 

STYLE CONSULTATION

To select the perfect items for you, a complimentary 15-minute stylist consultation call is highly recommended.

Step 1

Heart the collection

  • Collections are curated by your stylist; think of them as a wishlist. 
  • You will receive an email from your stylist with the subject line "Your Personal Taelor.Style Collection Is Ready For You"
  • "Heart” items and leave notes to let your stylist know what you think of them. 
  • Your shipment will shipped out 48 hours after the email. For your stylist to prepare your upcoming shipment accordingly, please heart items from you collection within the 48 hour time frame.
  • Don’t worry if you didn’t get to it, we will put together your shipment based on what we already know about you!

Step 2

Wear now, no need to wash

  • No need to wash before and after. We take care of the laundering.
  • Please note that you must return the current shipment to receive the next one. You'll receive the next shipment within 3 days after the return.
  • Enjoy your rental items for as long as you’d like. You will not be charged extra for holding on to the whole shipment for longer than your billing cycle.
  • We suggest keeping each shipment for around 10 days to make full use of your 2 shipments/month allotment.

Step 3.1

Swap for next shipment (USPS Return)

  • Your next shipment will arrive within 3 days after the return package is scanned.
  • No need to wash the items, simply place them in the bag and seal it securely with the adhesive strips.
  • We provide the return label. The mailer we use is reusable.
  • Drop off the return at any USPS location. Once it's scanned, we will start preparing your next shipment.
  • If a return is incomplete and no notice is provided, it will be treated as a purchase. Please note that you will be charged the member price for any unreturned items.

Step 3.2

Make a purchase

  • You can purchase the items in your shipment for a discounted price.
  • Log into your account to complete the purchase on the member home page. It’s all yours to keep now!
  • If a return is incomplete, with no purchase record and no notice is provided, it will be treated as a purchase. Please note that you will be charged the member price for any unreturned items.

Step 4

Review and earn purchase credits

  • Earn $5 purchase credit for every five reviews.
  • Your feedback helps our stylists and AI make the perfect selections and refine your personal style.
  • Follow the link in the Review email or via member homepage to review items.
  • If there is anything you’d like to specify regarding your upcoming shipment(s), please contact your stylist at any time.

Referral Program

GIVE 25%, GET $25!

  • Love Taelor? Share it with friends and family. Give a friend 25% off for their first 2 months of Taelor subscription.
  • For every referral, you get $25 Taelor purchase credits.

Frequently Asked Questions

What's in my membership package?

Your membership includes wearing clothes for weeks, styling service (one-time from personal stylist and ongoing from artificial intelligence), free shipping, free dry cleaning and exclusive membership-price to purchase items. 

There are 4 clothing items (all kinds of styles of high quality shirts, sweaters, button up, jackets, polo and more; pants are coming soon) per shipment, and you can subscribe for our “2 shipments per month” plan. Your second shipment will be sent as soon as you return or purchase the first. If you want to purchase any items, simply keep them and pay on your account — you get a member-only up-to-70% discounted price.

Love your first shipment too much and don’t want to swap? No problem; just remember that your shipment does not carry over to the next month.

How many items do I get each month?

It depends on the plan you signed up for. For example, if you purchase the “4 items per shipment; 2 shipments per month,” you can receive up to 8 items per month. Love your first shipment too much and don’t want to swap? No problem; just remember that your shipment does not carry over to the next month.

How often can I exchange the clothes?

You can exchange at any given time within the monthly circle. For example, if you purchase the “2 shipments per month,” you can receive up to 2 shipments per month. Remember that you cannot receive the second shipment without returning the first. Interested in purchasing items? Simply keep them and pay on your account. Love your first shipment too much and don’t want to swap? No problem; just remember that your shipment does not carry over to the next month.

How can I pause, skip the next order, or cancel my subscription?

To skip the next order, go to your Account page, then click MANAGE SUBSCRIPTION on the right hand side. Click on your subscription number. You’ll see the option to SKIP NEXT ORDER on the next screen. 

If you still wish to cancel your membership, please email us at hi@taelor.style with “Cancel Subscription” in the subject line. Note that your request to cancel will be eligible as of the date your email is received.  Upon cancellation, please return your pieces before the end of the current billing period noted in your account settings to avoid additional late fees. If we do not receive your pieces by the end of your billing period, you will be charged up to the current members' price to purchase the item plus applicable tax in accordance with our late fee policy..

Please note that our One-Time Pilot and Gifting are one-time payment plans and cannot be canceled.

LEARN MORE