Frequently Asked Questions
What's in my membership package?
Your membership includes wearing clothes for weeks, styling service (one-time from personal stylist and ongoing from artificial intelligence), free shipping, free dry cleaning and exclusive membership-price to purchase items.
There are 4 clothing items (all kinds of styles of high quality shirts, sweaters, button up, jackets, polo and more; pants are coming soon) per shipment, and you can subscribe for our “2 shipments per month” plan. Your second shipment will be sent as soon as you return or purchase the first. If you want to purchase any items, simply keep them and pay on your account — you get a member-only up-to-70% discounted price.
Love your first shipment too much and don’t want to swap? No problem; just remember that your shipment does not carry over to the next month.
How many items do I get each month?
It depends on the plan you signed up for. For example, if you purchase the “4 items per shipment; 2 shipments per month,” you can receive up to 8 items per month. Love your first shipment too much and don’t want to swap? No problem; just remember that your shipment does not carry over to the next month.
How often can I exchange the clothes?
You can exchange at any given time within the monthly circle. For example, if you purchase the “2 shipments per month,” you can receive up to 2 shipments per month. Remember that you cannot receive the second shipment without returning the first. Interested in purchasing items? Simply keep them and pay on your account. Love your first shipment too much and don’t want to swap? No problem; just remember that your shipment does not carry over to the next month.
How can I pause, skip the next order, or cancel my subscription?
To skip the next order, go to your Account page, then click MANAGE SUBSCRIPTION on the right hand side. Click on your subscription number. You’ll see the option to SKIP NEXT ORDER on the next screen.
If you still wish to cancel your membership, please email us at firstname.lastname@example.org with “Cancel Subscription” in the subject line. Note that your request to cancel will be eligible as of the date your email is received. Upon cancellation, please return your pieces before the end of the current billing period noted in your account settings to avoid additional late fees. If we do not receive your pieces by the end of your billing period, you will be charged up to the current members' price to purchase the item plus applicable tax in accordance with our late fee policy..
Please note that our One-Time Pilot and Gifting are one-time payment plans and cannot be canceled.