Taelor is a personal styling and clothing rental service that makes it easy to discover and wear clothes selected specifically for you.

When you join Taelor, you'll choose the membership plan that works best for you. Our Quarterly Membership is a great option if you want more flexibility throughout your membership while enjoying ongoing styling and clothing selections.

Here's how it works:

• Choose your membership: Select the plan that fits your needs. With our Quarterly Membership, you can enjoy more flexibility to manage your shipments throughout your membership period.
• Complete your style quiz: Tell us about your size, preferences, lifestyle, and the styles you like. You can also heart items and share feedback with your stylist.
• Get 6 items selected for you: Your professional stylist will curate a personalized shipment based on your preferences, feedback, and styling needs.
• Wear, return, and repeat: Wear your clothes, return them when you're ready, and we'll take care of the cleaning. When you're eligible for your next shipment, your stylist will curate your next selection.
• Stay flexible: Depending on your membership plan and available shipment quota, you can use features such as Early Unlock, One-Time No Gap Delivery, and Extend Rental to make your rental experience fit your schedule.
• Keep what you love: If you find something you want to keep, you can purchase eligible items at an exclusive Taelor member price.

Taelor gives you the convenience of a personal stylist without having to shop for every outfit yourself—while giving you the flexibility to choose a membership plan that fits your lifestyle.

Every Taelor shipment includes 6 curated clothing items selected based on your style, size, lifestyle, and feedback.

You can choose a Monthly, Quarterly, or Half-Year membership. If you want more flexibility to receive shipments throughout your membership, we recommend upgrading to a Quarterly or Half-Year plan.

After signing up, you can manage your shipments and use features like Extend Rental directly from your subscriber homepage.

You can always trigger your next order when you're ready, but Taelor does not offer item-by-item swaps.

• Quarterly & Half-Year members: You can trigger your next order after you either return your entire current order or extend the rental for your entire current order.
• Monthly members: If you return your current order before your next billing cycle, you can use Early Unlock to trigger your next order without paying an additional fee. Early Unlock simply moves your next payment date earlier.
• If you just want to keep your current order longer: You don't need to trigger a new order or mark the whole order as extended rental. You can simply keep your current items. Your subscription billing cycle will continue, and your next payment will be automatically charged on your upcoming billing date.

You can check your upcoming billing date and manage your membership from your subscription page.

You can also use Extend Rental from your subscriber homepage if you want to keep selected items longer.

Please carefully review the instructions shown when you select each option for the applicable details and terms.

After you place your order and complete the styling questionnaire, we will send you an email with our recommended clothing items. You can rate the items and share your feedback with us. Based on your feedback, we will curate a personalized collection just for you.

Our professional stylists understand your preferences and style goals through a combination of your style quiz responses, the items you've hearted, a personalized styling consultation and your feedback and text messages to our stylists. These experts are further guided by our powerful AI tool with unlimited information such as fashion trends, weather, and input from our 300+ brands to enable better and faster decision-making.

Empowered by this state-of-the-art tool, our stylists invest more time in picking the right clothes for you, offer ongoing recommendations blending their expertise with your feedback. So, please always provide feedback, update your style profile and make request, to ensure that your style is always on point.

Yes, our top-notch stylists and amazing artificial intelligence algorithms will pick the perfect clothes to make you stand out.

Feel free to remove the tags from your items. Removing the tags doesn't imply any obligation to purchase the items. Enjoy the new additions to your wardrobe!

Through a combination of your style quiz responses, consultation call, and feedback, we’ll curate a selection of clothes that match your preferences. If you're looking to step out of your comfort zone for new styles, simply let us know during the style quiz or reach out to us via email / SMS. we'll make sure to take it into consideration during the curation process.

Note: If we don't receive your feedback for our recommendations in 2 days, we will select items based on your initial style quiz responses, ensuring you receive a curated collection that aligns with your preference.

Our sizes of clothes are from S~XXL, so we can confidently cater to your needs. Please make sure to provide accurate size in your profile and any fit feedback to our stylists. This information is crucial in helping us select personalized items that suit your body type and preferences.
How to measure your size? Please find all the answers in our size guide.

To maintain efficient shipment processing, we currently do not offer preview features. To ensure you receive the outfits that perfectly meet your styling needs and preferences, you can heart your favorite items, upload selfie photos, or share your favorite celebrity styles.

If you still have any concerns, don't hesitate to reach out to our stylists. They may provide you with a screenshot of your upcoming shipment for added peace of mind.

As a growing startup, we offer numerous new clothing items to our members. In terms of worn items, every piece undergoes a thorough cleaning process tailored to its unique requirements. Our dedicated team carefully cleans and inspects each item to ensure they arrive at your doorstep in great condition. It’s our commitment to ensure that every item not only looks new but also feels excellent.

Yes! If you want to keep the clothes you receive, simply visit your subscription homepage or the order page on Taelor's website to make a purchase. For detailed purchasing steps, please check out Taelor's Guide: Purchase.

Please note:

1. If you have a coupon for clothing purchase (e.g. the reward coupon for writing reviews) and you'd like to use it toward your purchase, please buy the items through our website and apply the coupon during the checkout process.
2. The coupon for subscription can't be used for purchases.

As a valued member, you have exclusive access to purchase items at a discounted rate, with savings up to 70% off the retail price. Please note that clothes purchased through this option are considered final sale and can't be returned.

Regular wear and tear is included in your plan, so minor stains and everyday use won't cause concerns. However, in the case of major damage or lost items, you will be responsible for the associated charges. We appreciate your cooperation in taking care of the items to avoid any unexpected costs.

No, you don't need to wash the clothes! We take care of the dry cleaning for you. Each item arrives clean and ready to wear. After wearing the clothes, simply return them to us for laundering.

We will continue to charge you the monthly membership fee without sending you the next box until all associated fees are deducted. If you have canceled or paused your subscriptions, the clothes will be considered purchased after the grace period.

If you come across the same item at a lower price on another website, please send us and email or text with the link to the item. Our team will carefully verify the information. Once we have confirmed the price, we will promptly notify you and process a refund for the price difference.

Taelor stylist will send you a recommendation list of clothing items based on your style quiz results and feedback. 24 hours after receiving that list, you can anticipate your shipment to arrive in 1~3 days. For more information about the first shipment after you purchase our subscription plan, please see Taelor's Guide: First Shipment.

Your shipment will typically arrive in 1-3 business days. We value your time and strive to provide a prompt delivery so you can enjoy your new items as quickly as possible. More about shipping, please see Taelor's Guide: My Next Shipment.

Just place the clothes to wash in the prepaid return bag that is included in your shipment. Once you've packed them up, you can simply drop the bag in any USPS mailbox or a nearby post office. More about return, please read: Taelor's Guide: Return

Once you drop off your returns at any USPS location, you can expect your next box to arrive promptly. Shipping time according to USPS:

• For California residents, please anticipate your box to arrive within 1-2 days.
• If you reside outside California, please anticipate a shipping timeline of 1-3 days.

For more information, please see Taelor's Guide: My next shipment.

Simply visit our referral page and share the link with your friends. When your friends use your referral link to sign up as a new customer, they will receive an exclusive $50 discount on their first month of Taelor subscription. As a token of our appreciation, you will receive a $50 Taelor purchase coupon for each successful referral.

Note: The $50 coupon can only be applied as purchase credit to buy Taelor clothes or apply to your next subscription. ***If you’d like to apply the $50 credit to your next subscription, please email us at hi@taelor.style with your discount code.**

If you have any questions or need assistance, please don't hesitate to reach out to us at hi@taelor.style. We're here to help! We can't wait to provide an exceptional styling experience for you and your friends!

Taelor gift cards can be used toward an eligible Taelor subscription plan only.

You can purchase a digital gift card from our Gift Card page. After your purchase, the gift card information will be sent to the recipient by email.

Please refer to the Gift Card page for current redemption instructions and terms.

Find out more- Taelor's Guide: purchasing and redeeming gift cards.

Yes. You can keep selected rental items longer by using the Extend Rental feature.

To extend your rental:

1. Sign in to your subscriber account.
2. Go to your subscriber homepage.
3. Select Extend Rental.
4. Choose the items you would like to keep longer.
5. Follow the on-screen instructions and complete checkout.

The extension fee may vary depending on your membership plan and the items you select. The current fee will be shown before checkout.

Yes, you can!

If you're on a Quarterly or 6-Month membership plan, you can swap your shipments anytime during your billing cycle. Simply sign in to your subscriber homepage and start your next shipment whenever you're ready.

If you're on the 1 Shipment per Month plan, you have two options:

Option 1: Upgrade Your Membership

You can upgrade your plan anytime by clicking the ‘Upgrade Plan’ button on your subscriber homepage. Upgrading gives you the flexibility to swap shipments anytime during your billing cycle, plus you'll receive a bonus $30-50 Taelor Purchase Credit based on your new plan.

Option 2: Use Early Unlock

If you've already used all of your shipment quota for your current billing cycle, you can use the ’Early Unlock’ feature at no additional charge.

Simply sign in to your subscriber homepage. Once you've used your shipment quota, the ‘Early Unlock’ button will automatically appear, allowing you to unlock your next shipment before your next billing date.

Need Your Next Shipment Before Returning Your Current One?

No matter which membership plan you're on, you can use our One-time No Gap Delivery feature.

With One-time No Gap Delivery, you can receive your next shipment before returning your current one—so you'll never be without Taelor clothes.

Here's how it works:

1. Sign in to your subscriber homepage.
2. Select ‘One-time No Gap Delivery.’
3. Pay the $15 one-time fee.
4. Your next shipment will be processed immediately without waiting for your current return.
5.  Please return your current shipment 3 days after your new shipment is delivered.

Important: If you keep items beyond the 3-day grace period, a $0.50 per item, per day extended rental fee will apply until the items are returned. For complete details, please refer to the tooltip shown next to the feature in your subscriber homepage.

Need Help?

If you can't find any of these features on your subscriber homepage, please contact us at hi@taelor.style, and our team will be happy to help.