Membership
As a valued Taelor member, you'll enjoy a range of exclusive advantages carefully designed to cater to your fashion needs:
- Monthly Outfit Shipments: With Taelor's monthly outfit rental plan, you'll receive 1-2 shipments per month. Each shipment will include a carefully curated selection of 5 versatile pieces (all kinds of styles of high quality shirts, sweaters, button up, jackets, polo, pants, and more) that ensure you have a diverse range of options to suit any occasion. Please note that any unused shipments or boxes can't be carried over to the following month. We encourage you to enjoy the full benefits of each month's shipment.
- Personal Styling Service: You have access to our expert stylists for the initial styling service. They will provide you with a personalized styling consultation to understand your preferences and style goals. Moving forward, our state-of-the-art AI styling algorithm will continue to offer ongoing recommendations based on your feedback, ensuring that your style is always on point.
- Free Shipping and Free Laundry: We offer free shipping services for both the delivery of your outfits and the hassle-free return process. You can focus on enjoying your stylish ensembles without any additional costs. We also take care of the laundry for you. Say goodbye to the hassle of sorting, washing, drying, and ironing - our laundry service has you covered.
- Exclusive Purchase Discounts: If you come across an item that you absolutely love and want to keep, you'll have exclusive access to purchase it at up to 70% off the regular price. This allows you to enhance your wardrobe at unbeatable member-only prices.
We are thrilled to have you as a member of Taelor! Let us be your trusted companion as you elevate your wardrobe and experience a world of endless styling possibilities.
We offer a range of subscription plans to suit your needs. Depending on the plan you choose, the number of items you'll receive per month may vary:
- The "5 items per shipment, 2 shipments per month" plan: With this plan, you'll receive up to 10 items each month. This allocation allows you to explore a wide variety of styles, experiment with different looks, and effortlessly stay on top of seasonal trends.
- The "5 items per shipment, 1 shipment per month" plan: With this plan, you'll receive 5 items every month, ensuring you have a well-rounded wardrobe that meets your style aspirations.
Our exchange policy allows you to refine your wardrobe throughout the monthly cycle. If you choose our:
- "5 items per shipment, 2 shipments per month" plan: You can exchange the clothes at any time within the monthly circle. Once you return the 1st shipment, you can expect to receive the 2nd shipment in a few days. If you wish to have the 2nd shipment sent to a different address, please ensure that you update your shipping address on your account page before returning the 1st shipment.
- "5 items per shipment, 1 shipments per month" plan: You can return the clothes at any time within the monthly circle. After you return the clothes, you’ll receive the next shipment at the beginning of the following monthly cycle.
If you wish to pause or cancel your membership, please email us at hi@taelor.style with the subject line "Pause/Cancel Subscription." Please include the necessary details in your email, including the date you want to resume your membership. Our dedicated team will promptly assist you.
Your request to cancel your membership will be effective from the date we receive your email. Upon cancellation, we kindly request that you return all rented items before the end of the current billing period, as specified in your account settings. This will help avoid any additional late fees.
If products are not returned by this date, your membership will continue to incur charges until all items are received by us. Please note that failure to return the items will result in ongoing membership charges rather than a one-time fee equivalent to the full shipment price. Additionally, cancellation of your subscription will result in the forfeiture of any unused services, benefits, and accrued credits associated with your account.
Please note that our One-Time Pilot and Gifting are one-time payment plans and cannot be canceled once the purchase is made. We encourage you to carefully consider these plans before making a commitment.
At Taelor, we value your satisfaction and want to ensure that your experience with us exceeds your expectations. Should you have any questions or require further assistance regarding pausing or canceling your membership, please don't hesitate to reach out to our dedicated support team.
Product
After you place your order and complete the styling questionnaire, we will send you an email with our recommended clothing items. You can rate the items and share your feedback with us. Based on your feedback, we will curate a personalized collection just for you.
Our professional stylists understand your preferences and style goals through a combination of your style quiz responses, the items you've hearted, a personalized styling consultation and your feedback and text messages to our stylists. These experts are further guided by our powerful AI tool with unlimited information such as fashion trends, weather, and input from our 300+ brands to enable better and faster decision-making.
Empowered by this state-of-the-art tool, our stylists invest more time in picking the right clothes for you, offer ongoing recommendations blending their expertise with your feedback. So, please always provide feedback, update your style profile and make request, to ensure that your style is always on point.
Yes, our top-notch stylists and amazing artificial intelligence algorithms will pick the perfect clothes to make you stand out.
Feel free to remove the tags from your items. Removing the tags doesn't imply any obligation to purchase the items. Enjoy the new additions to your wardrobe!
Through a combination of your style quiz responses, consultation call, and feedback, we’ll curate a selection of clothes that match your preferences. If you're looking to step out of your comfort zone for new styles, simply let us know during the style quiz or reach out to us via email / SMS. we'll make sure to take it into consideration during the curation process.
Note: If we don't receive your feedback for our recommendations in 2 days, we will select items based on your initial style quiz responses, ensuring you receive a curated collection that aligns with your preference.
Our sizes of clothes are from S~XXL, so we can confidently cater to your needs. Please make sure to provide accurate size in your profile and any fit feedback to our stylists. This information is crucial in helping us select personalized items that suit your body type and preferences.
How to measure your size? Please find all the answers in our size guide.
To maintain efficient shipment processing, we currently do not offer preview features. To ensure you receive the outfits that perfectly meet your styling needs and preferences, you can heart your favorite items, upload selfie photos, or share your favorite celebrity styles.
If you still have any concerns, don't hesitate to reach out to our stylists. They may provide you with a screenshot of your upcoming shipment for added peace of mind.
As a growing startup, we offer numerous new clothing items to our members. In terms of worn items, every piece undergoes a thorough cleaning process tailored to its unique requirements. Our dedicated team carefully cleans and inspects each item to ensure they arrive at your doorstep in great condition. It’s our commitment to ensure that every item not only looks new but also feels excellent.
Yes! If you want to keep the clothes you receive, simply visit your subscription homepage or the order page on Taelor's website to make a purchase. For detailed purchasing steps, please check out Taelor's Guide: Purchase.
Please note:
- If you have a coupon for clothing purchase (e.g. the reward coupon for writing reviews) and you'd like to use it toward your purchase, please buy the items through our website and apply the coupon during the checkout process.
- The coupon for subscription can't be used for purchases.
As a valued member, you have exclusive access to purchase items at a discounted rate, with savings up to 70% off the retail price. Please note that clothes purchased through this option are considered final sale and can't be returned.
Regular wear and tear is included in your plan, so minor stains and everyday use won't cause concerns. However, in the case of major damage or lost items, you will be responsible for the associated charges. We appreciate your cooperation in taking care of the items to avoid any unexpected costs.
No, you don't need to wash the clothes! We take care of the dry cleaning for you. Each item arrives clean and ready to wear. After wearing the clothes, simply return them to us for laundering.
We will continue to charge you the monthly membership fee without sending you the next box until all associated fees are deducted. If you have canceled or paused your subscriptions, the clothes will be considered purchased after the grace period.
If you come across the same item at a lower price on another website, please send us and email or text with the link to the item. Our team will carefully verify the information. Once we have confirmed the price, we will promptly notify you and process a refund for the price difference.
Taelor’s member prices are designed to offer significant discounts from the original retail price (MSRP). Our pricing is dynamic, reflecting various factors such as an item’s rental history, customer preferences, item availability, seasonal trends, and overall market pricing. Pricing adjustments reflect a combination of these elements. This means you’ll often see substantial discounts compared to traditional retail.
Shipping
Taelor stylist will send you a recommendation list of clothing items based on your style quiz results and feedback. 24 hours after receiving that list, you can anticipate your shipment to arrive in 1~3 days. For more information about the first shipment after you purchase our subscription plan, please see Taelor's Guide: First Shipment.
Your shipment will typically arrive in 1-3 business days. We value your time and strive to provide a prompt delivery so you can enjoy your new items as quickly as possible. More about shipping, please see Taelor's Guide: My Next Shipment.
Just place the clothes to wash in the prepaid return bag that is included in your shipment. Once you've packed them up, you can simply drop the bag in any USPS mailbox or a nearby post office. More about return, please read: Taelor's Guide: Return
Once you drop off your returns at any USPS location, you can expect your next box to arrive promptly. Shipping time according to USPS:
- For California residents, please anticipate your box to arrive within 1-2 days.
- If you reside outside California, please anticipate a shipping timeline of 1-3 days.
For more information, please see Taelor's Guide: My next shipment.
You can reprint your return label at any time. Log in to your account and navigate to "MY SHIPMENTS," where you'll find a "Print return label" button.
Detailed steps please find it in Taelor's Guide: Return
Miscellaneous
Simply visit our referral page and share the link with your friends. When your friends sign up using your referral link, they will receive an exclusive 25% discount on their first month of Taelor subscription. As a token of our appreciation, you will receive a $25 Taelor purchase coupon for each successful referral. Note: The $25 purchase coupon can only be applied toward the purchase of Taelor clothes and can't be used for a new subscription.
If you have any questions or need assistance, please don't hesitate to reach out to us at hi@taelor.style. We're here to help! We can't wait to provide an exceptional styling experience for you and your friends!
Our digital gift card is exclusively designed for our premium plan (2 shipments per month). You can conveniently purchase it here. After your purchase, an email confirmation containing an exclusive voucher/code will be sent to you.
Find out more- Taelor's Guide: purchasing and redeeming gift cards.
At Taelor, we're excited to announce that we'll soon be introducing the option to keep selected items and easily swap your current box. While this feature isn't available right now, we're diligently working to make this convenient service available in the coming months.
Our system is designed to automatically merge eligible $5 coupons into a single $10 coupon for your convenience. If you have any concerns about your coupon balance, please contact our support team for assistance.