Frequently Asked Questions

As a valued Taelor member, you'll enjoy a range of exclusive advantages carefully designed to cater to your fashion needs:

• Monthly Outfit Shipments: With Taelor's monthly outfit rental plan, you'll receive 1-2 shipments per month. Each shipment will include a carefully curated selection of 5 versatile pieces (all kinds of styles of high quality shirts, sweaters, button up, jackets, polo, pants, and more) that ensure you have a diverse range of options to suit any occasion. Please note that any unused shipments or boxes can't be carried over to the following month. We encourage you to enjoy the full benefits of each month's shipment.
  
• Personal Styling Service: You have access to our expert stylists for the initial styling service. They will provide you with a personalized styling consultation to understand your preferences and style goals. Moving forward, our state-of-the-art AI styling algorithm will continue to offer ongoing recommendations based on your feedback, ensuring that your style is always on point.
  
• Free Shipping and Free Laundry: We offer free shipping services for both the delivery of your outfits and the hassle-free return process. You can focus on enjoying your stylish ensembles without any additional costs. We also take care of the laundry for you. Say goodbye to the hassle of sorting, washing, drying, and ironing - our laundry service has you covered.
  
• Exclusive Purchase Discounts: If you come across an item that you absolutely love and want to keep, you'll have exclusive access to purchase it at up to 70% off the regular price. This allows you to enhance your wardrobe at unbeatable member-only prices.

We are thrilled to have you as a member of Taelor! Let us be your trusted companion as you elevate your wardrobe and experience a world of endless styling possibilities.

We offer a range of subscription plans to suit your needs. Depending on the plan you choose, the number of items you'll receive per month may vary:

• The "5 items per shipment, 2 shipments per month" plan: With this plan, you'll receive up to 10 items each month. This allocation allows you to explore a wide variety of styles, experiment with different looks, and effortlessly stay on top of seasonal trends.
  
• The "5 items per shipment, 1 shipment per month" plan: With this plan, you'll receive 5 items every month, ensuring you have a well-rounded wardrobe that meets your style aspirations.

Just place the clothes to wash in the prepaid return bag that is included in your shipment. Once you've packed them up, you can simply drop the bag in any USPS mailbox or a nearby post office.

Our exchange policy allows you to refine your wardrobe throughout the monthly cycle. If you choose our:

• "5 items per shipment, 2 shipments per month" plan: You can exchange the clothes at any time within the monthly circle. Once you return the 1st shipment, you can expect to receive the 2nd shipment in a few days. If you wish to have the 2nd shipment sent to a different address, please ensure that you update your shipping address on your account page before returning the 1st shipment.
• "5 items per shipment, 1 shipments per month" plan: You can return the clothes at any time within the monthly circle. After you return the clothes, you’ll receive the next shipment at the beginning of the following monthly cycle.

Regular wear and tear is included in your plan, so minor stains and everyday use won't cause concerns. However, in the case of major damage or lost items, you will be responsible for the associated charges. We appreciate your cooperation in taking care of the items to avoid any unexpected costs.

If you wish to pause or cancel your membership, please email us at hi@taelor.style with the subject line "Pause/Cancel Subscription." Please include the necessary details in your email, including the date you want to resume your membership. Our dedicated team will promptly assist you.

Your request to cancel your membership will be effective from the date we receive your email. Upon cancellation, we kindly request that you return all rented items before the end of the current billing period, as specified in your account settings. This will help avoid any additional late fees.

If products are not returned by this date, your membership will continue to incur charges until all items are received by us. Please note that failure to return the items will result in ongoing membership charges rather than a one-time fee equivalent to the full shipment price. Additionally, cancellation of your subscription will result in the forfeiture of any unused services, benefits, and accrued credits associated with your account.

Please note that our One-Time Pilot and Gifting are one-time payment plans and cannot be canceled once the purchase is made. We encourage you to carefully consider these plans before making a commitment.

At Taelor, we value your satisfaction and want to ensure that your experience with us exceeds your expectations. Should you have any questions or require further assistance regarding pausing or canceling your membership, please don't hesitate to reach out to our dedicated support team.